myGwork - LGBTQ+ Business Community hiring Customer Service Manager, Employee Benefits Operations - HSBC Life in Kowloon City District, Hong Kong SAR | LinkedIn (2024)
Customer Service Manager, Employee Benefits Operations - HSBC Life
myGwork - LGBTQ+ Business CommunityKowloon City District, Hong Kong SAR
Security verification
myGwork - LGBTQ+ Business Community Kowloon City District, Hong Kong SAR
1 month ago
See who myGwork - LGBTQ+ Business Community has hired for this role
Security verification
Save job
Welcome back
Sign in to save Customer Service Manager, Employee Benefits Operations - HSBC Life at myGwork - LGBTQ+ Business Community.
Report this job
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Job DescriptionOpening date 15-Apr-2024 Closing date 31-Dec-2025 Job descriptionSome careers grow faster than others. If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Join our fast-growing Asia Wealth Management teams
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high calibre professional to join our team as a Customer Service Manager, Employee Benefits Operations, HSBC Life.
Principal Responsibilities
Lead the development of service excellence standards, framework and delivery to drive customer advocacy from Employee Benefits Operation perspective
Ensure alignment with business strategy to deliver our strategic intent and business goals
Implement changes and initiatives as required by Group Insurance, HSBC and Strategic Partners
Support and manage Daily Operational Activities
Ensure agile operating model from capacity perspective in accommodating business demand and unexpected volume spike
Implement and maintain robust management on Third Party Administration (TPA) including issue, complaint and operational risk reporting management
Oversee the responsible operational areas including support in the escalation and resolution of any issues identified
Ensure compliance of HK Insurance and regulators with requirements relating to Business Continuity Plans, outsourcing management and other cross business line operational activities
Ensure other HSBC Departments to provide effective support to outsourced operations and business initiatives
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at myGwork - LGBTQ+ Business Community by 2x
See who you know
Get notified about new Customer Service Manager jobs in Kowloon City District, Hong Kong SAR.
Sign in to create job alert
Similar jobs
Assistant Customer Service Management Manager, Customer Care - Mox
Assistant Customer Service Management Manager, Customer Care - Mox
Address: 743 Stoltenberg Center, Genovevaville, NJ 59925-3119
Phone: +2202978377583
Job: Administration Engineer
Hobby: Surfing, Sailing, Listening to music, Web surfing, Kitesurfing, Geocaching, Backpacking
Introduction: My name is Rubie Ullrich, I am a enthusiastic, perfect, tender, vivacious, talented, famous, delightful person who loves writing and wants to share my knowledge and understanding with you.
We notice you're using an ad blocker
Without advertising income, we can't keep making this site awesome for you.
